A favorite alternative to Gong.io
A favorite alternative to Gong.io
Why GTM leaders are choosing UpdateAI over renewing with Gong
Why GTM leaders are choosing UpdateAI over renewing with Gong
Why GTM leaders are choosing UpdateAI over renewing with Gong
Update AI vs. Gong: Empowering Customer Success and Beyond
Update AI vs. Gong: Empowering Customer Success and Beyond
Update AI vs. Gong: Empowering Customer Success and Beyond
Update AI vs. Gong: Empowering Customer Success and Beyond
Choosing the Right Tool for Your Customer-Facing Teams
While both Update AI and Gong offer powerful conversation intelligence capabilities, they serve different primary purposes.
Many of our customers use Gong for sales coaching while using Update AI for customer intelligence, churn reduction, and employee productivity gains.
Let's explore how Update AI stands out for customer success teams and other post-sales functions.
Choosing the Right Tool for Your Customer-Facing Teams
While both Update AI and Gong offer powerful conversation intelligence capabilities, they serve different primary purposes.
Many of our customers use Gong for sales coaching while using Update AI for customer intelligence, churn reduction, and employee productivity gains.
Let's explore how Update AI stands out for customer success teams and other post-sales functions.
UpdateAI vs. Gong? Great question! Sure, we’re biased towards UpdateAI, but here’s why B2B leaders are making the switch to UpdateAI as the best Gong alternative.
Gong and UpdateAI both record your meetings with customers to help you automate note-taking, capture and share the voice of the customer, and train your team on best practices.
The key difference is that Gong is a tool heavily geared towards Sales teams (thus, the idea of a “Gong”), and was built first and foremost to help Sales managers listen in on the talk tracks of their team members.
Choosing the Right Tool for Your Customer-Facing Teams
While both Update AI and Gong offer powerful conversation intelligence capabilities, they serve different primary purposes.
Many of our customers use Gong for sales coaching while using Update AI for customer intelligence, churn reduction, and employee productivity gains.
Let's explore how Update AI stands out for customer success teams and other post-sales functions.
“Gong helps you listen to your team. UpdateAI helps you listen to your customers.”
David Karp
CCO, DISQO
UpdateAI
UpdateAI
Gong
Gong
Primary Focus
Primary Focus
Existing customer portfolio
Existing customer portfolio
Existing customer portfolio
Sales pipeline
Sales pipeline
Target Users
Target Users
CSMs, Account Managers, Product, Marketers
CSMs, Account Managers, Product, Marketers
Sales Representatives, Sales Managers
Sales Representatives, Sales Managers
AI Specialization
AI Specialization
Customer conversations
Customer conversations
Customer conversations
General sales conversations
General sales conversations
General sales conversations
Insight Aggregation
Insight Aggregation
Meetings, accounts, stakeholders, and portfolio levels
Individual and team sales performance
Integration Method
Integration Method
Native video conferencing integration or bot virtual participant
Why Customer Success Teams Choose Update AI
Gong aims to optimize sales processes and pipeline growth…
1. Customer Portfolio Focus
Update AI is specifically designed to manage and optimize existing customer relationships, providing a
comprehensive view of your customer base.
2. B2B SaaS-Tuned AI
Our state-of-the-art AI is fine-tuned for B2B SaaS customer conversations, ensuring more accurate
and relevant insights for your team.
3. Multi-Level Insights
Update AI aggregates insights at the meeting, account, and portfolio levels, giving you a holistic view
of your customer landscape.
4. Cross-Functional Value
Josh to add a blurb about cross functional usage.
5. Customer Success-Centric Features
- Daily meeting "cheat sheets" to prepare for client calls
- Smart Recaps™ for efficient call catch-ups
- Automated post-call tasks like follow-up emails and Salesforce updates
Real Results from UpdateAI Users
“Gong helps you listen to your team. UpdateAI helps you listen to your
customers.”
David Karp, CCO, DISQO
(add David’s picture here)
“UpdateAI captures customer conversations more accurately than other AI and note taking products
because it's tuned to a CSM point of view.”
Jeremy Smith, Sr. Director, Customer Outcomes & Operations - Reputation
(add Jeremy’s picture here)
Beyond Customer Success: Cross-Functional Benefits
UpdateAI doesn't just benefit your CS team. It unlocks valuable insights for:
- Product Marketers
- Sales/Account Managers
- Executive Leadership
- Product Development Teams
By aggregating customer feedback and trends across your entire portfolio, UpdateAI aligns your entire
organization around the voice of the customer.
[Insert image: Infographic showing how UpdateAI insights flow through different departments]
While Gong excels in sales pipeline management, UpdateAI is purpose-built for nurturing and growing your existing
customer base.
Try UpdateAI Today
Experience the difference UpdateAI can make for your Customer Success and other customer-facing
teams.
[Insert CTA Button: "Start Your Free 2-Week Trial"]
- No credit card required
- Full access to all features and dedicated onboarding support
1. Customer Portfolio Focus
Update AI is specifically designed to manage and optimize existing customer relationships, providing a
comprehensive view of your customer base.
2. B2B SaaS-Tuned AI
Our state-of-the-art AI is fine-tuned for B2B SaaS customer conversations, ensuring more accurate
and relevant insights for your team.
3. Multi-Level Insights
Update AI aggregates insights at the meeting, account, and portfolio levels, giving you a holistic view
of your customer landscape.
4. Cross-Functional Value
Josh to add a blurb about cross functional usage.
5. Customer Success-Centric Features
- Daily meeting "cheat sheets" to prepare for client calls
- Smart Recaps™ for efficient call catch-ups
- Automated post-call tasks like follow-up emails and Salesforce updates
Real Results from UpdateAI Users
“Gong helps you listen to your team. UpdateAI helps you listen to your
customers.”
David Karp, CCO, DISQO
Both products have the goal of helping you become more profitable and “do more with less,” but from there, the vision and execution of Gong and UpdateAI are very different.
Gong is about optimizing Sales team management, revenue predictability, and pipeline growth. And we at UpdateAI agree: Gong is great, for sales.
While Sales teams love using UpdateAI for talking to prospects, UpdateAI is more focused on optimizing around the portfolio of your existing customer base.
We believe that the daily conversations your Customer Success Managers, Account Managers, Product Marketers, and others have with your customers expose a trove of insight about your base that most often gets trapped at those front-lines.
We unlock those insights so that cross-functional teams can make better decisions and stay aligned at the meeting, customer account, and portfolio levels of your business.
In short,
Gong = Pipeline of prospects
UpdateAI = Portfolio of existing customers
1. Customer Portfolio Focus
Update AI is specifically designed to manage and optimize existing customer relationships, providing a
comprehensive view of your customer base.
2. B2B SaaS-Tuned AI
Our state-of-the-art AI is fine-tuned for B2B SaaS customer conversations, ensuring more accurate
and relevant insights for your team.
3. Multi-Level Insights
Update AI aggregates insights at the meeting, account, and portfolio levels, giving you a holistic view
of your customer landscape.
4. Cross-Functional Value
Josh to add a blurb about cross functional usage.
5. Customer Success-Centric Features
- Daily meeting "cheat sheets" to prepare for client calls
- Smart Recaps™ for efficient call catch-ups
- Automated post-call tasks like follow-up emails and Salesforce updates
Real Results from UpdateAI Users
“Gong helps you listen to your team. UpdateAI helps you listen to your
customers.”
David Karp, CCO, DISQO
(add David’s picture here)
“UpdateAI captures customer conversations more accurately than other AI and note taking products
because it's tuned to a CSM point of view.”
Jeremy Smith, Sr. Director, Customer Outcomes & Operations - Reputation
(add Jeremy’s picture here)
Beyond Customer Success: Cross-Functional Benefits
UpdateAI doesn't just benefit your CS team. It unlocks valuable insights for:
- Product Marketers
- Sales/Account Managers
- Executive Leadership
- Product Development Teams
By aggregating customer feedback and trends across your entire portfolio, UpdateAI aligns your entire
organization around the voice of the customer.
[Insert image: Infographic showing how UpdateAI insights flow through different departments]
While Gong excels in sales pipeline management, UpdateAI is purpose-built for nurturing and growing your existing
customer base.
Try UpdateAI Today
Experience the difference UpdateAI can make for your Customer Success and other customer-facing
teams.
[Insert CTA Button: "Start Your Free 2-Week Trial"]
- No credit card required
- Full access to all features and dedicated onboarding support
Why the Chief Customer Officer of DISQO choose UpdateAI
Why the Chief Customer Officer of DISQO choose UpdateAI
Why the Chief Customer Officer of DISQO choose UpdateAI
David Karp
David Karp
Chief Customer Officer, DISQO
Chief Customer Officer, DISQO
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Why did you make the switch from Gong to UpdateAI?
Why did you make the switch from Gong to UpdateAI?
Why did you make the switch from Gong to UpdateAI?
Historically, UpdateAI has been found to reduce costs for teams by 30-60% compared to their renewal expenses with Gong.
Why did you make the switch from Gong to UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Medals of Honor
Top Rated in Customer Success in G2
Medals of Honor
Top Rated in Customer Success in G2
Medals of Honor
Top Rated in Customer Success in G2
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
FAQ
Common Questions about UpdateAI vs. Gong
Common Questions about UpdateAI vs. Gong
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
Which solution is more cost effective?
Which solution is more cost effective?
Historically, UpdateAI has been found to reduce costs for teams by 30-60% compared to their renewal expenses with Gong.
Which solution is more cost effective?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Help me build a business case for moving over to UpdateAI.
Help me build a business case for moving over to UpdateAI.
Help me build a business case for moving over to UpdateAI.
What are there differences in the privacy and security of my data?
What are there differences in the privacy and security of my data?
What are there differences in the privacy and security of my data?
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
© Copyright 2024 UpdateAI - All rights reserved
© Copyright 2024 UpdateAI - All rights reserved
© Copyright 2024 UpdateAI - All rights reserved