A favorite alternative to Gong.io
A favorite alternative to Gong.io
Why GTM leaders are choosing UpdateAI over renewing with Gong
Why GTM leaders are choosing UpdateAI over renewing with Gong
Why GTM leaders are choosing UpdateAI over renewing with Gong
UpdateAI vs. Gong: which one is right for me?
UpdateAI vs. Gong: which one is right for me?
UpdateAI vs. Gong: which one is right for me?
UpdateAI vs. Gong: which one is right for me?
UpdateAI vs. Gong? Great question! Sure, we’re biased towards UpdateAI, but here’s why B2B leaders are making the switch to UpdateAI as the best Gong alternative.
Gong and UpdateAI both record your meetings with customers to help you automate note-taking, capture and share the voice of the customer, and train your team on best practices.
The key difference is that Gong is a tool heavily geared towards Sales teams (thus, the idea of a “Gong”), and was built first and foremost to help Sales managers listen in on the talk tracks of their team members.
UpdateAI vs. Gong? Great question! Sure, we’re biased towards UpdateAI, but here’s why B2B leaders are making the switch to UpdateAI as the best Gong alternative.
Gong and UpdateAI both record your meetings with customers to help you automate note-taking, capture and share the voice of the customer, and train your team on best practices.
The key difference is that Gong is a tool heavily geared towards Sales teams (thus, the idea of a “Gong”), and was built first and foremost to help Sales managers listen in on the talk tracks of their team members.
UpdateAI vs. Gong? Great question! Sure, we’re biased towards UpdateAI, but here’s why B2B leaders are making the switch to UpdateAI as the best Gong alternative.
Gong and UpdateAI both record your meetings with customers to help you automate note-taking, capture and share the voice of the customer, and train your team on best practices.
The key difference is that Gong is a tool heavily geared towards Sales teams (thus, the idea of a “Gong”), and was built first and foremost to help Sales managers listen in on the talk tracks of their team members.
UpdateAI vs. Gong? Great question! Sure, we’re biased towards UpdateAI, but here’s why B2B leaders are making the switch to UpdateAI as the best Gong alternative.
Gong and UpdateAI both record your meetings with customers to help you automate note-taking, capture and share the voice of the customer, and train your team on best practices.
The key difference is that Gong is a tool heavily geared towards Sales teams (thus, the idea of a “Gong”), and was built first and foremost to help Sales managers listen in on the talk tracks of their team members.
“Gong helps you listen to your team. UpdateAI helps you listen to your customers.”
David Karp
CCO, DISQO
TABLE OF CONTENTS
Gong and UpdateAI start with very different visions
Saving precious time for your team
Capturing and applying insights about each customer account
Detecting patterns to reduce churn and spot growth opportunity
Training your team to apply best practice
Case Study with DISQO Chief Customer Officer David Karp
Gong and UpdateAI start with very different visions
Gong and UpdateAI start with very different visions
Gong aims to optimize sales processes and pipeline growth…
Both products have the goal of helping you become more profitable and “do more with less,” but from there, the vision and execution of Gong and UpdateAI are very different.
Gong is about optimizing Sales team management, revenue predictability, and pipeline growth. And we at UpdateAI agree: Gong is great, for sales.
While Sales teams love using UpdateAI for talking to prospects, UpdateAI is more focused on optimizing around the portfolio of your existing customer base.
We believe that the daily conversations your Customer Success Managers, Account Managers, Product Marketers, and others have with your customers expose a trove of insight about your base that most often gets trapped at those front-lines.
We unlock those insights so that cross-functional teams can make better decisions and stay aligned at the meeting, customer account, and portfolio levels of your business.
In short,
Gong = Pipeline of prospects
UpdateAI = Portfolio of existing customers
Both products have the goal of helping you become more profitable and “do more with less,” but from there, the vision and execution of Gong and UpdateAI are very different.
Gong is about optimizing Sales team management, revenue predictability, and pipeline growth. And we at UpdateAI agree: Gong is great, for sales.
While Sales teams love using UpdateAI for talking to prospects, UpdateAI is more focused on optimizing around the portfolio of your existing customer base.
We believe that the daily conversations your Customer Success Managers, Account Managers, Product Marketers, and others have with your customers expose a trove of insight about your base that most often gets trapped at those front-lines.
We unlock those insights so that cross-functional teams can make better decisions and stay aligned at the meeting, customer account, and portfolio levels of your business.
In short,
Gong = Pipeline of prospects
UpdateAI = Portfolio of existing customers
Saving precious time for your team
Saving precious time for your team
UpdateAI integrates time-saving tools across all its features, aiming to save users up to 5 hours per week.
Gong offers productivity tools as an up-sell.
Per it’s website, Gong’s Engage product helps increase productivity with AI-driven automation and guidance. It identifies next steps and AI-based tasks related to sales flows, and provides templates to help reps send emails to prospects. It is sold as an additional up-sell plan on top of the base Gong service.
UpdateAI saves meeting hosts across all GTM functions up to 5 hours per week! (That is what our users tell us directly.) Every feature within the notetaking suite of our application has been intentionally designed for this end goal because it was the first ever goal of our platform.
We maximize time-savings by tying our product to three core principles:
(1) You must be able to trust the AI
(2) The AI must be actionable in a way that helps you complete your core jobs to be done
(3) Like Amazon’s one-click checkout, the experience must be formatted in a way to expedite your work.
Per it’s website, Gong’s Engage product helps increase productivity with AI-driven automation and guidance. It identifies next steps and AI-based tasks related to sales flows, and provides templates to help reps send emails to prospects. It is sold as an additional up-sell plan on top of the base Gong service.
UpdateAI saves meeting hosts across all GTM functions up to 5 hours per week! (That is what our users tell us directly.) Every feature within the notetaking suite of our application has been intentionally designed for this end goal because it was the first ever goal of our platform.
We maximize time-savings by tying our product to three core principles:
(1) You must be able to trust the AI
(2) The AI must be actionable in a way that helps you complete your core jobs to be done
(3) Like Amazon’s one-click checkout, the experience must be formatted in a way to expedite your work.
AI you can trust
AI you can trust
AI you can trust
AI you can trust
The UpdateAI data science team has spent years building AI that is fine-tuned specifically for summarizing the most important parts of customer calls. The name UpdateAI, established in 2020, predates the AI startup goldrush of 2023. Because if you can’t trust the consistency, relevancy, and accuracy of generative-AI note-taking, the rest all falls through the cracks.
For this reason we’ve invested in the most accurate transcription service as our foundation. And users tell us all the time we have the most accurate note-taking on the market. This is easily said, of course, but you can put it to the test. Email us at concierge@update.ai with a copy of your Gong meeting recording and we will gladly send you a copy of that recording as an UpdateAI meeting recap so you can compare the difference.
The UpdateAI data science team has spent years building AI that is fine-tuned specifically for summarizing the most important parts of customer calls. The name UpdateAI, established in 2020, predates the AI startup goldrush of 2023. Because if you can’t trust the consistency, relevancy, and accuracy of generative-AI note-taking, the rest all falls through the cracks.
For this reason we’ve invested in the most accurate transcription service as our foundation. And users tell us all the time we have the most accurate note-taking on the market. This is easily said, of course, but you can put it to the test. Email us at concierge@update.ai with a copy of your Gong meeting recording and we will gladly send you a copy of that recording as an UpdateAI meeting recap so you can compare the difference.
Post-meeting AI that is actionable
Post-meeting AI that is actionable
Post-meeting AI that is actionable
Post-meeting AI that is actionable
Part of the reason UpdateAI saves more time is its strict Jobs to be Done framework. This means that all of the information on the meeting recap page must help our end users with a specific task in their pre or post meeting workflow.
Examples of this are:
AI-generated follow-up emails to send to your customer
Automatically pushing your meeting notes to your CRM (Salesforce or HubSpot)
Additional meeting notes automatically captured in the standard MEDDICC framework for sales calls
Generating AI summarizations of manually selected portions of your calls
Part of the reason UpdateAI saves more time is its strict Jobs to be Done framework. This means that all of the information on the meeting recap page must help our end users with a specific task in their pre or post meeting workflow.
Examples of this are:
AI-generated follow-up emails to send to your customer
Automatically pushing your meeting notes to your CRM (Salesforce or HubSpot)
Additional meeting notes automatically captured in the standard MEDDICC framework for sales calls
Generating AI summarizations of manually selected portions of your calls
Our format shaves more time
Our format shaves more time
Our format shaves more time
Our format shaves more time
UpdateAI formats the content from your meetings to be the most easily readable and shareable. This starts with the formatting of our AI-insights, which are split into bullet points to ease readabilty.
We consistently organize our Smart Summaries™️ in the same categories after each meeting, so that our users know exactly what to look for and where to go. And we’ve developed Smart Clips™️, which reverse engineer the AI insights we generate to show you the reference data from the original transcript.
UpdateAI formats the content from your meetings to be the most easily readable and shareable. This starts with the formatting of our AI-insights, which are split into bullet points to ease readabilty.
We consistently organize our Smart Summaries™️ in the same categories after each meeting, so that our users know exactly what to look for and where to go. And we’ve developed Smart Clips™️, which reverse engineer the AI insights we generate to show you the reference data from the original transcript.
Capturing and applying insights about each customer account
Capturing and applying insights about each customer account
UpdateAI delivers comprehensive account insights, including AI-summarized meeting histories and stakeholder profiles.
Gong provides basic account data and interaction history.
When viewing customer account data with Gong, users have the option to view the following categories of information:
A list of contacts
A list of personal to-dos (i.e. tasks) related to that account
A timeline of meeting activity
Manually entered notes
You can also send emails to an account directly from Gong. And Gong offers a well-designed “Ask Anything” feature to submit prompts with AI-generated responses about that account (a la ChatGPT-style).
When viewing customer account data with Gong, users have the option to view the following categories of information:
A list of contacts
A list of personal to-dos (i.e. tasks) related to that account
A timeline of meeting activity
Manually entered notes
You can also send emails to an account directly from Gong. And Gong offers a well-designed “Ask Anything” feature to submit prompts with AI-generated responses about that account (a la ChatGPT-style).
Having this information available is helpful, but how would your team use even deeper insights and trends for each respective account. Features like:
AI-summarization any selection of past meetings
Individual client stakeholder profiles
A favorites library of key clips for each account
An AI-summarized timeline of the entire account history
Quantifiable Risk, Product Feedback, Advocacy, and Opportunity trends for each account
A list of recent action items per account
Everything mapped back to your CRM (Salesforce or HubSpot)
Those features are what UpdateAI’s dedicated Account Insights pages deliver to team leaders and individual contributors.
Users of UpdateAI leverage this knowledge hub in the following ways:
To prep for upcoming customer meetings
To execute seamless Sales <> Customer Success handoffs
To prepare for internal account reviews and external QBRs / client strategy sessions
To onboard team members onto accounts and extend pooled coverage models
To learn about the preferences of individual client stakeholders.
Having this information available is helpful, but how would your team use even deeper insights and trends for each respective account. Features like:
AI-summarization any selection of past meetings
Individual client stakeholder profiles
A favorites library of key clips for each account
An AI-summarized timeline of the entire account history
Quantifiable Risk, Product Feedback, Advocacy, and Opportunity trends for each account
A list of recent action items per account
Everything mapped back to your CRM (Salesforce or HubSpot)
Those features are what UpdateAI’s dedicated Account Insights pages deliver to team leaders and individual contributors.
Users of UpdateAI leverage this knowledge hub in the following ways:
To prep for upcoming customer meetings
To execute seamless Sales <> Customer Success handoffs
To prepare for internal account reviews and external QBRs / client strategy sessions
To onboard team members onto accounts and extend pooled coverage models
To learn about the preferences of individual client stakeholders.
[insert 2 photos of Account Insights product: account page, stakeholder profile]
UpdateAI is the only product in-market that provides this richness of insight and actionability into customer interactions.
UpdateAI is the only product in-market that provides this richness of insight and actionability into customer interactions.
Having this information available is helpful, but how would your team use even deeper insights and trends for each respective account. Features like:
AI-summarization any selection of past meetings
Individual client stakeholder profiles
A favorites library of key clips for each account
An AI-summarized timeline of the entire account history
Quantifiable Risk, Product Feedback, Advocacy, and Opportunity trends for each account
A list of recent action items per account
Everything mapped back to your CRM (Salesforce or HubSpot)
Those features are what UpdateAI’s dedicated Account Insights pages deliver to team leaders and individual contributors.
Users of UpdateAI leverage this knowledge hub in the following ways:
To prep for upcoming customer meetings
To execute seamless Sales <> Customer Success handoffs
To prepare for internal account reviews and external QBRs / client strategy sessions
To onboard team members onto accounts and extend pooled coverage models
To learn about the preferences of individual client stakeholders.
[insert 2 photos of Account Insights product: account page, stakeholder profile]
UpdateAI is the only product in-market that provides this richness of insight and actionability into customer interactions.
Detecting patterns to reduce churn and spot growth opportunity
Detecting patterns to reduce churn and spot growth opportunity
UpdateAI offers contextual insights with customizable categories tailored to the nuances of each business.
Gong's tracker system can be noisy and lack context.
Gong is known well for its “trackers,” which surface specific words or phrases that are important to your company. In Gong you can search for trackers at the meeting level or across a filtered range of past meetings.
Gong is known well for its “trackers,” which surface specific words or phrases that are important to your company. In Gong you can search for trackers at the meeting level or across a filtered range of past meetings.
The challenge with Gong’s tracker system is that it lacks context, can become noisy, and is limited by what you already know and ask it for. For instance, the most popular Gong tracker is to look for references to the names of competitors. But a competitor’s name can come up in a multitude of different contexts based on the meeting type, speaker, and surrounding dialogue. This lack of context produces noise.
Frankly, this is the reason that we at UpdateAI launched our Portfolio Insights dashboard.
The challenge with Gong’s tracker system is that it lacks context, can become noisy, and is limited by what you already know and ask it for. For instance, the most popular Gong tracker is to look for references to the names of competitors. But a competitor’s name can come up in a multitude of different contexts based on the meeting type, speaker, and surrounding dialogue. This lack of context produces noise.
Frankly, this is the reason that we at UpdateAI launched our Portfolio Insights dashboard.
UpdateAI’s portfolio insights are contextual (using the latest in generative-AI techniques). This means they are more accurate and relevant to what you are looking for.
We currently categorize insights into the following categories shown below. We’ve fine-tuned our AI model to optimize around these categories as we believe they are the most valuable for the overall cross-functional account team:
Risks
Product Feedback
Advocacy
Commercialization
You can also create your own custom categories. And as a service for our paid team customers, we help you add additional context about your product and business to help make our insights even more powerful and relevant.
The filters on the Portfolio Insights dashboard map back to your CRM, so that you can slice and dice data in the same way you segment your CRM or Customer Success Platform (CSP).
The primary beneficiaries of our Portfolio Insights dashboard are leaders who use the feature to spot and share emerging trends with the rest of their cross-functional leadership group. Take David Karp, CCO of DISQO, who recently took a screenshot of churn risk trends spotted in his dashboard and shared it during a Board of Directors meeting to help him more visually and effectively convey his narrative to leadership.
CS and Rev Ops personnel love the Portfolio Insights dashboard because it gives them access to a critical data set (conversational data) that was previously locked up. It saves them time, and helps them spot trends earlier, which leads to better decision-making and remediation.
UpdateAI’s portfolio insights are contextual (using the latest in generative-AI techniques). This means they are more accurate and relevant to what you are looking for.
We currently categorize insights into the following categories shown below. We’ve fine-tuned our AI model to optimize around these categories as we believe they are the most valuable for the overall cross-functional account team:
Risks
Product Feedback
Advocacy
Commercialization
You can also create your own custom categories. And as a service for our paid team customers, we help you add additional context about your product and business to help make our insights even more powerful and relevant.
The filters on the Portfolio Insights dashboard map back to your CRM, so that you can slice and dice data in the same way you segment your CRM or Customer Success Platform (CSP).
The primary beneficiaries of our Portfolio Insights dashboard are leaders who use the feature to spot and share emerging trends with the rest of their cross-functional leadership group. Take David Karp, CCO of DISQO, who recently took a screenshot of churn risk trends spotted in his dashboard and shared it during a Board of Directors meeting to help him more visually and effectively convey his narrative to leadership.
CS and Rev Ops personnel love the Portfolio Insights dashboard because it gives them access to a critical data set (conversational data) that was previously locked up. It saves them time, and helps them spot trends earlier, which leads to better decision-making and remediation.
The challenge with Gong’s tracker system is that it lacks context, can become noisy, and is limited by what you already know and ask it for. For instance, the most popular Gong tracker is to look for references to the names of competitors. But a competitor’s name can come up in a multitude of different contexts based on the meeting type, speaker, and surrounding dialogue. This lack of context produces noise.
Frankly, this is the reason that we at UpdateAI launched our Portfolio Insights dashboard.
[insert image of portfolio insights dashboard]
UpdateAI’s portfolio insights are contextual (using the latest in generative-AI techniques). This means they are more accurate and relevant to what you are looking for.
We currently categorize insights into the following categories shown below. We’ve fine-tuned our AI model to optimize around these categories as we believe they are the most valuable for the overall cross-functional account team:
Risks
Product Feedback
Advocacy
Commercialization
You can also create your own custom categories. And as a service for our paid team customers, we help you add additional context about your product and business to help make our insights even more powerful and relevant.
The filters on the Portfolio Insights dashboard map back to your CRM, so that you can slice and dice data in the same way you segment your CRM or Customer Success Platform (CSP).
The primary beneficiaries of our Portfolio Insights dashboard are leaders who use the feature to spot and share emerging trends with the rest of their cross-functional leadership group. Take David Karp, CCO of DISQO, who recently took a screenshot of churn risk trends spotted in his dashboard and shared it during a Board of Directors meeting to help him more visually and effectively convey his narrative to leadership.
CS and Rev Ops personnel love the Portfolio Insights dashboard because it gives them access to a critical data set (conversational data) that was previously locked up. It saves them time, and helps them spot trends earlier, which leads to better decision-making and remediation.
Training your team to apply best practice
Training your team to apply best practice
UpdateAI allows for broad visibility into interactions for training while maintaining configurable privacy settings to balance team access and individual privacy.
Gong focuses on enabling sales managers to review and coach based on team recordings.
On UpdateAI leaders can drill down into individual team members and replay their customer calls. Most commonly this is used for training purposes. That being said, UpdateAI has built highly configurable meeting privacy settings to balance visibility and collaboration with privacy.
Teams can also create favorites folders where they can store clips for any team member to watch which can be used for training purposes, such as folders entitles “Objection Handling” or “Customer De-Escalation Examples.” We will be building commenting into our meeting recaps shortly.
On UpdateAI leaders can drill down into individual team members and replay their customer calls. Most commonly this is used for training purposes. That being said, UpdateAI has built highly configurable meeting privacy settings to balance visibility and collaboration with privacy.
Teams can also create favorites folders where they can store clips for any team member to watch which can be used for training purposes, such as folders entitles “Objection Handling” or “Customer De-Escalation Examples.” We will be building commenting into our meeting recaps shortly.
[insert image of favorite folders]
Gong was first incepted as a way for Sales managers to listen into the calls of their reps to pick up on talk tracks and keywords. That’s why people tell us “Gong is great for listening to your team. UpdateAI is great for listening to your customer.”
Gong has built a robust feature suite around sharing your meetings with your team manager. Managers can comment directly on the meeting recaps, and there’s even of Coaching section where you can create custom scorecards to analyze calls. Gong is best for customers who’s number one goal is to actively train their team by watching tape.
[insert image of gong meeting recap with commenting]
Gong was first incepted as a way for Sales managers to listen into the calls of their reps to pick up on talk tracks and keywords. That’s why people tell us “Gong is great for listening to your team. UpdateAI is great for listening to your customer.”
Gong has built a robust feature suite around sharing your meetings with your team manager. Managers can comment directly on the meeting recaps, and there’s even of Coaching section where you can create custom scorecards to analyze calls. Gong is best for customers who’s number one goal is to actively train their team by watching tape.
On UpdateAI leaders can drill down into individual team members and replay their customer calls. Most commonly this is used for training purposes. That being said, UpdateAI has built highly configurable meeting privacy settings to balance visibility and collaboration with privacy.
Teams can also create favorites folders where they can store clips for any team member to watch which can be used for training purposes, such as folders entitles “Objection Handling” or “Customer De-Escalation Examples.” We will be building commenting into our meeting recaps shortly.
[insert image of favorite folders]
Gong was first incepted as a way for Sales managers to listen into the calls of their reps to pick up on talk tracks and keywords. That’s why people tell us “Gong is great for listening to your team. UpdateAI is great for listening to your customer.”
Gong has built a robust feature suite around sharing your meetings with your team manager. Managers can comment directly on the meeting recaps, and there’s even of Coaching section where you can create custom scorecards to analyze calls. Gong is best for customers who’s number one goal is to actively train their team by watching tape.
[insert image of gong meeting recap with commenting]
Why the Chief Customer Officer of DISQO choose UpdateAI
Why the Chief Customer Officer of DISQO choose UpdateAI
Why the Chief Customer Officer of DISQO choose UpdateAI
David Karp
David Karp
Chief Customer Officer, DISQO
Chief Customer Officer, DISQO
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Tell us about yourself:
My name is David Karp. I am responsible for post-Sales revenue, client retention, and growth. I lead teams focused on everything from On-boarding, Insights delivery, technical and business Account Management, research management services, and technical and traditional CSM engagement. I partner closely with the rest of the executive team that consists of our CEO (to whom I report), our CRO, CTO, CFO, CGO (Growth), and General Counsel.
Why did you make the switch from Gong to UpdateAI?
Why did you make the switch from Gong to UpdateAI?
Historically, UpdateAI has been found to reduce costs for teams by 30-60% compared to their renewal expenses with Gong.
Why did you make the switch from Gong to UpdateAI?
Why did you make the switch from Gong to UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
What value have you and your team received from using UpdateAI?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Are you willing to be a referral for similar decision-makers?
Medals of Honor
Top Rated in Customer Success in G2
Medals of Honor
Top Rated in Customer Success in G2
Medals of Honor
Top Rated in Customer Success in G2
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
Testimonials
Our Customers' Success
Leaders who have transformed their customer operations using UpdateAI
UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls....
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens...
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business...
Jessica T.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and...
Jane K.
They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself...
Stijn S.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing...
JB H.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients....
Keri L.
4.9 Ratings on G2... Read More
FAQ
Common Questions about UpdateAI vs. Gong
Common Questions about UpdateAI vs. Gong
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
In two sentences, what is the difference between UpdateAI and Gong?
UpdateAI distills insights from cross-functional team interactions with customers, offering a comprehensive narrative of a customer's entire lifecycle. In contrast, Gong serves as a revenue intelligence platform that enhances sales performance by providing conversational intelligence, pipeline forecasting, and sales rep training.
Which solution is more cost effective?
Which solution is more cost effective?
Historically, UpdateAI has been found to reduce costs for teams by 30-60% compared to their renewal expenses with Gong.
Which solution is more cost effective?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Can my Customer Success team switch to UpdateAI while my Sales team stays on Gong?
Help me build a business case for moving over to UpdateAI.
Help me build a business case for moving over to UpdateAI.
Help me build a business case for moving over to UpdateAI.
What are there differences in the privacy and security of my data?
What are there differences in the privacy and security of my data?
What are there differences in the privacy and security of my data?
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
Final Call
Try UpdateAI for Free Today & Fuel your Customer’s Success
Join UpdateAI and turn your customer conversations into actionable, strategic gold.
2-week free trial
No credit card required
Specifically designed for B2B SaaS companies
© Copyright 2024 UpdateAI - All rights reserved
© Copyright 2024 UpdateAI - All rights reserved
© Copyright 2024 UpdateAI - All rights reserved