How CS Can Evolve to Become Bulletproof With Chris Hicken

Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.  “If customer success isn’t proactive right now,” Hicken recently told Update AI’s Josh Schachter on the “Unchurned” podcast, “it will be a much less important […]

How to Build Trust With Your Customers With Rachel Provan

Rachel Provan understands that happy and engaged customers are the heart of any successful business. That’s a lesson that’s stuck with her since her first job, when she was running her own catering business at 12 years old in New York City.  Years later, both her entrepreneurial spirit and her passion for creating great customer […]

Meet the Team : Emilia

A little about me Emilia I grew up in an entrepreneurial family. My parents don’t have degrees or training in anything in particular, but what they do have is a passion for creating food experiences that people remember. For over 30 years, they opened New-York Style pizzerias in each location they lived in. Growing up […]

Meet the Team : Paolo

A little about me Paolo Reyes – Backend Engineer My name is Paolo and I am from Lima, Peru. I like to cook, try new foods, play tennis, and travel. On that note, two of my favorite places to visit have been the Amazon rainforest and Bariloche, Argentina – I highly recommend both! When it […]

Meet the Team : Shikhar

A little about me Shikhar Bhuddi – Growth My name is Shikhar. I was born and raised in the countryside, at the foothills of the Himalayas. Since my early school days, I have been interested in STEM, and I was naturally curious to explore the world of physics and mathematics. Growing up, I also liked […]

Meet the Team : Cappa

A little about me Martin Capparelli – Front End Engineer My name is Martin, but everybody calls me “Cappa” because of my last name, Capparelli. I currently live in Buenos Aires, Argentina, which is also where I went to university – I graduated from ITBA (Instituto Tecnológico de Buenos Aires) as a software engineer. I […]

Meet the Team : Richard

A little about me Ricardo Ferraris – Engineering Lead My name is Ricardo Ferraris, but I go by Richard. I’m from Buenos Aires, Argentina and I’m 31 years old. Besides my love for programming, I enjoy listening to music (mostly indie-folk), playing guitar, singing, reading, watching movies and TV, cooking (I especially love pastries), and […]

How to Empower Your CS Team in 3 Critical Steps With Jay Nathan

Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach. “Leadership is a lifelong journey,” he recently told Update AI’s Josh Schachter on the “Unchurned” podcast. “And it […]