Some key terms
While there are many different definitions of personal information used in different jurisdictions, as used herein, the term Personal Information means information about a specific individual, such as full name, address, telephone or mobile number, or email address, when used to identify a particular individual.
The term Non-Personal Information means information that does not personally identify you and cannot presently be used to specifically identify you.
The term Information means both Personal Information and Non-Personal Information.
User means all visitors and users of our Services.
User Client means the subscribers and customers of our Products.
User Content means the content, including text, photos, audio, video, contact information, calendar entries, and any other materials that our User Clients allow us to access in order to provide the Products. If you are just browsing our Site, any reference to User Content does not affect you.
Personal Information. We collect such Personal Information which you provide to us with voluntarily by inputting such information. If you do choose to send us Personal Information, you will do so voluntarily, for example, by utilizing a feedback or contact page on the Site where you provide us with your name and email address. We will retain such Personal Information for purposes of responding to your email or inquiry, informing you about updates and changes to the Site, and otherwise contacting you about our Products.
Personal Information via the Products. For User Clients using the Products, We collect and retain the Personal Information you provide in setting up your account for the Products, including, an email address, first name and last name and your company name. If you sign up for paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card) and we ask you to select your jurisdiction.
In addition, in using our Products, we directly and indirectly collect other Personal Information contained in your User Content. We record some of it automatically when you use our Products. We host and process such User Content in performing the Products. Your User Content stays yours, and we will only use it for the limited right that enable us to provide and improve the Services. As a User Client, collection and use of your User Content will be covered in our agreement with you (whether by our Terms of Service, separate contract or a data addendum) and only used in accordance with those permissions. We will not otherwise share or disclose your User Content.
Additional Information about What type of Personal Information We Collect
- Name, company name, and email address for customers (or prospective customers) of our Services. When using the website you may voluntarily provide inputs as offered in an online contact us form.
- User Content, or the conversational data associated with our User Clients who interact with our Services. Conversational data may include personal information including name, email, company name, and generally details of customers conversations.
The Services does not require you to enter any information to view the website, however, in order to access or otherwise utilize the Services you will be asked to create an account. If you create an account, certain limited information which generally includes personal information will be required to deliver the services to you. This information shall be governed by this policy.
Where We Collect Information
- Registration Information.
In order to utilize the Services you will need to set up an account with us and we require certain identifying information that will be linked to your account, including your name and an email address.
- Email Addresses.
We do not send spam, sell or rent your email address information to third parties. We do not disclose, sell, share, trade or give away a user’s personal information to third parties, except as needed for completing payment and billing transactions through the Services of payment processing vendors, if applicable.
- Logging Statistics
Like most website operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request.
- What website you came from to get here
- How long you stay for
- What kind of device you’re using
We use this information to better understand how our visitors use our website, and to maintain Services.
- Data Logging and Aggregation
In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of logging and aggregating data in a non-identifiable method. This aggregated data may be used internally to improve services, develop new models or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.
The cookies we use
Questionnaires and Surveys
From time to time, we may ask you to complete questionnaires or surveys, which we use to obtain additional demographic information about our users, to measure and improve the quality of our products and services and to better assess your interests and needs. If we ask you to complete a survey or questionnaire, we collect and retain that Information and we will explain how we intend to use the information that you provide to us. You always have the option of not responding to any questionnaire or survey.
Use and Disclosure of Non Personal Information
We use Non Personal Information to better understand the use of the Services, to improve and revise the Services and to track product interest and/or downloads.
We may share Non-Personal Information about our Services with our business partners or the general public. For example, we may share information regarding the daily number of unique users to our Site with potential corporate partners or others.
Use and Disclosure of Information (including Personal Information)
We may also share the Information we collect for the following purposes:
We may disclose Information during due diligence or in preparation for or after a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation.
In the event that another company acquires all or substantially all of the assets related to the Site or Products or other business of the Company, we reserve the right to include all Information among the assets transferred to the acquiring company.
Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide.
We may disclose the Information if required by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our users or business partners. We may disclose Information to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we have to disclose Information to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of any Information.
Our Services are not directed towards children under 13 years of age and we do not knowingly collect any Personal Information from children under age 13 (or up to age 16 in certain jurisdictions) through the Services.
Linked Internet Web Sites
The Site may contain hyperlinks that take you to a third party website, document, file, or other materials. These third party hyperlinked materials may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use, or disclosure of any Information collected through these third party sites and services, and we expressly disclaim any and all liability related to such collection, use, or disclosure.
PRIVACY NOTICE-CALIFORNIA CCPA
Information We Collect: the Personal Information we collect from You is what you voluntarily submit to us via our contact form (i.e. your email address) or account set up information, and for User Clients, we will also retain all User Content provided when you use our Products. We use Personal Information that you directly provide to respond to your request for information or to enable your account set up, and in the case of User Clients with respect to User Content, to perform the Products.
Your Rights and Choices: The CCPA provides consumers (California residents) with specific rights (i.e. access, opt out and deletion) regarding their Personal Information. If at any time you wish to amend or delete the Personal Information we hold about you, you may contact us as set forth in the “Contact Information” section below
Request to Access and Delete Individual Data
We are committed to protecting the privacy and personal data of our customers and users. If you would like to request the deletion of your data from our systems at any time, please contact us at the email shown below. If we need to retain certain information for legal or business purposes we will inform you and explain our reasoning.
Additionally, we make best efforts to retain personal information only during the time in which a user’s account is active. Upon account closure or termination we delete all personal information.
Thank you for entrusting us with your data.
The Services are hosted in the United States and is intended for and directed to users in the United States. If you are located outside of the United States, please be advised that we process and store information in the United States and your use of the Site or Products constitutes your consent to and understanding of this processing.
Information that we collect is stored on servers that we manage, using reasonable administrative, technical and physical safeguards designed to protect against unauthorized access or disclosure of data. Please be aware that no data transmission over the Internet is guaranteed to be 100% secure.
If you have any questions about the Services, or this Policy, or if you would like us to delete the Information, please contact us at firstname.lastname@example.org.
Location. The Services are operated by Update Technologies, Inc. in the United States located at 130 W. Union St., Pasadena, CA 91103.
DATED: May 25, 2021