UpdateAI captures customer conversations more accurately than other AI and notetaking products because it's tuned to a CSM point of view
Jeremy Smith
Sr. Director, Customer Outcomes & Operations - Reputation
Key Challenges
Lack of understanding meeting outcomes between CSMs and customers (e.g.action items, customer feedback, follow up items)
Other AI and automated meeting note taking not accurately capturing customer feedback and understanding the role of a CSM vs Sales
Limited visibility into trends across all customer conversations
Benefits of Using UpdateAI
Automatic note taking and smart summaries capture action items, summarize conversations and let CSMs focus on customer conversations - not trying to write everything down
AI tuned specifically for CSMs understand nuanced customer context and more accurately than other AIs and notetakers
Insights dashboards summarize key themes across all CSM customer conversations
Jeremy Smith
Sr. Director, Customer Outcomes & Operations - Reputation
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