Mastering AI, Automation, and Scaled Customer Success for SaaS Leaders

Mastering AI, Automation, and Scaled Customer Success for SaaS Leaders

Mastering AI, Automation, and Scaled Customer Success for SaaS Leaders

Join us in Austin! (October 10, 2024)

UpdateAI is pairing up with Vitally

Join us in Austin! (October 10, 2024)

UpdateAI is pairing up with Vitally

Join us in Austin!
(October 10, 2024)

UpdateAI is pairing up with Vitally

(FREE for Customer Success and Revenue Leaders)

(FREE for Customer Success and Revenue Leaders)

(FREE for Customer Success and Revenue Leaders)

Agenda for the day

Agenda for the day

12:15 - 12:30 PM

Arrivals

Arrivals

Arrivals

12:30 - 1:30 PM

12:30 - 1:30 PM

12:30 - 1:30 PM

Lunch and Networking

Lunch and Networking

Lunch and Networking

1:30 - 2:00 PM

1:30 - 2:00 PM

1:30 - 2:00 PM

Event Opening

2:00 - 2:30 PM

2:00 - 2:30 PM

2:00 - 2:30 PM

Facilitated Group Discussion, Part 1

Facilitated Group Discussion, Part 1

Facilitated Group Discussion, Part 1

2:30- 3:00 PM

2:30- 3:00 PM

2:30- 3:00 PM

Panel Discussion: Scaling Customer Success without Losing the Personal Touch

Panel Discussion: Scaling Customer Success without Losing the Personal Touch

Panel Discussion: Scaling Customer Success without Losing the Personal Touch

3:00 - 3:30 PM

3:00 - 3:30 PM

3:00 - 3:30 PM

Facilitated Group Discussion, Part 2

Facilitated Group Discussion, Part 2

Facilitated Group Discussion, Part 2

3:30 - 3:45 PM

3:30 - 3:45 PM

3:30 - 3:45 PM

UpdateAI Product Demo: Scaling CSM Efficiency While Protecting Revenue

UpdateAI Product Demo: Scaling CSM Efficiency While Protecting Revenue

UpdateAI Product Demo: Scaling CSM Efficiency While Protecting Revenue

3:45 - 4:00 PM

3:45 - 4:00 PM

3:45 - 4:00 PM

Vitally Product Demo: Leveraging Automation for Scaled Success

Vitally Product Demo: Leveraging Automation for Scaled Success

Vitally Product Demo: Leveraging Automation for Scaled Success

4:00 - 4:30 PM

4:00 - 4:30 PM

4:00 - 4:30 PM

Facilitated Group Discussion, Part 3

Facilitated Group Discussion, Part 3

Facilitated Group Discussion, Part 3

4:30 - 5:00 PM

4:30 - 5:00 PM

4:30 - 5:00 PM

Quick Share Out

Quick Share Out

Quick Share Out

5:00 - 6:00 PM

5:00 - 6:00 PM

5:00 - 6:00 PM

Happy Hour

Happy Hour

Happy Hour

Why Join the Workshop?

Why Join the Workshop?

Why Join the Workshop?

What can you bring back to your day job?

What can you bring back to your day job?

This interactive workshop will delve into the principles of Scaled Customer Success and how it can empower your teams to drive growth and retain customers efficiently, even as your business scales.

Why attend in person?

Why attend in person?

The event is being held at a fun and innovative space in East Austin. A network happy hour at a nearby location will follow the event.
There will be ample time for networking and an immersive in-person exercise to help you think about how to empower your teams.

The entire event is completely free thanks to the support of Vitally and UpdateAI.

Can't make austin? Join a future CCO Club event.

Can't make austin? Join a future CCO Club event.

Ahmed Quadri

Chief Customer Officer

"The most fun and creative thinking I have had with CS peers in a very long time."

Jon Johnson

Principal Consultant

"INCREDIBLE working session with UpdateAI.  There are so many buzz words I could use but I’ll just use the word “incredible” again."

Martin Sagendorf

Customer Success Manager

"Attending definitely had a big impact on my career in CS."

where?

where?

The Cathedral, 2403 E 16th St, Austin, TX 78702, United States