Remembering everything you owe your customers after a day of back-to-back Zoom calls is a drag.
Our mission is to empower Customer Success teams to build great relationships with their customers.
We work with early and growth stage B2B SaaS companies to help them scale Customer Success outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
UpdateAI is the first meeting assistant built specifically for CS.
Working in a customer-centric organization today is about so much more than driving transactional revenues; it’s about building meaningful relationships. Leading honest conversations with customers is the most authentic and effective way for teams to learn, and build advocacy. It’s how we grow revenues, kill churn, and build better products.
The role that Customer Success teams play at the front-lines is profound. But also really tough. Back-to-back meetings rob each day of our time, attention, and even accountability. Team leaders feel the pain and frustration, too, and seek greater visibility.
We built UpdateAI to solve the pains of back-to-back meetings, so that you can focus on the part of your job that makes you brilliant at what you do. UpdateAI is simple. We’ve developed the world’s most accurate artificial intelligence for detecting follow-ups and next steps on customer calls.
Before, during, after, and long after each conversation with a customer, we are there. We help you capture and cultivate the key information you need to prevent churn, grow revenues, and build institutional knowledge.
Imagine a single workspace to help you prepare for meetings, run better meetings, do less admin work, and make sure customer insights are actually heard throughout the organization.
That’s the vision of UpdateAI.
Our core values bring UpdateAI to life