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Taking a company from 50 customers to 3,500 customers is easier said than done; the same goes for growing ARR from $2 million to $250 million in a year. And it certainly goes for helping lead a startup to a $2.6 billion acquisition from Google.
Teresa Anania has a lot on her plate. But you wouldn’t expect that to be the case, based solely on her calm demeanor and amiable conversation skills. Those characteristics certainly helped her get to where she is at the top of the CS world, though.
In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss: The June 2022 CS Excellence Awards The perils of CS as an echo chamber The need for CS to be a cross functional, multidisciplinary mindset Learn about Cognite and the CS team there What to do when high touch isn’t available
How’s this for an end-of-summer last hurrah? This week you get insights from not one but two industry experts.
The customer is furious – and now you have to talk to them. It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?
When the sales and customer success teams go together like oil and water… you have a problem. And it’s a problem that many companies, regardless of size, run into.