Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.  ...

How’s this for an end-of-summer last hurrah? This week you get insights from not one but two industry experts. And this is unique because instead of our usual emphasis on ...

Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team ...

Customer success is booming not just here in the U.S. but abroad – it only felt right to go international this week and speak with Maor Ben Ishay. Maor is ...

The truth is, we’re just coming out of the Wild West days of customer success – and Rob Schmeltzer doesn’t mind that one bit. Rob – who is the vice ...

When it comes to great customer success leaders, Todd Ilberg tops the list. Todd Illberg joined Blueshift, a San Francisco-based startup that helps brands deliver timely and relevant connected experiences ...

A little about me Jessica Goay – Data Analyst My name is Jessica. I’m from Malaysia and I’m 26 years old. I graduated with a degree in Mass Communication with ...

Like many others in the industry, Walter Zepeda didn’t start out in customer success by design. In fact, he told UpdateAI’s Josh Schachter it was “kind of accidental, but once ...

Building an elite customer success team is easier said than done – and Jason Myers knows this better than just about anyone. Jason Myers has been at the intersection of ...