Transcription Providers Comparison

At UpdateAI our mission is to help SaaS organizations create a shared understanding of their customers’ needs through existing customer conversations. At our inception we’re doing this by capturing important action items from our users’ meetings, so that no customer need/request slips through the cracks. The model that powers this core use case is our […]

Episode #24: The one metric every CX should know ft. Meenu Agarwal (Workday)

Resources Explore More #CustomerSuccess #UnchurnedPodcast #Leadership #MeetTheTeam #RemoteWork #Startup #WorkLifeBalance Listen on Spotify Listen on Apple Podcasts Watch on Youtube I’ve said it before, but one of my favorite quotes comes from hockey legend Wayne Gretzky: “I skate to where the puck is going to be, not where it has been.” I love that approach […]

Episode #3: Is Customer Success a function or movement? ft. Alex Farmer

In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:

The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available

Episode #9 How to Build Essential CS Relationships With Iterate’s Ryan Weisert

It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.

Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.

Episode #11: How to Maximize Your Meetings With Hunt Club’s Jenny Calvert

Our focus this week is on meetings – and, specifically, how to make sure they’re worthwhile for everyone involved.

Because let’s be frank… a bad meeting can bring an otherwise productive day to a screeching halt. That’s one reason many of the biggest business names in the world, from Jeff Bezos to Elon Musk, have said they don’t love meetings.