Meet the Team : Richard

A little about me Ricardo Ferraris – Engineering Lead My name is Ricardo Ferraris, but I go by Richard. I’m from Buenos Aires, Argentina and I’m 31 years old. Besides my love for programming, I enjoy listening to music (mostly indie-folk), playing guitar, singing, reading, watching movies and TV, cooking (I especially love pastries), and […]

How to Empower Your CS Team in 3 Critical Steps With Jay Nathan

Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach. “Leadership is a lifelong journey,” he recently told Update AI’s Josh Schachter on the “Unchurned” podcast. “And it […]

Meet the Team : Ben Zhang

A little about me Ben Zhang – Marketing Analyst My name is Ben. I was born in Los Angeles, and lived in Taiwan from 5th to 8th grade because of my dad’s job, then I came back to LA for high school. Right now I’m double majoring in Economics and Cognitive Science at UCLA. I’m […]

Why a Growth Mindset Is Essential to Customer Success With Maor Ben Ishay

Customer success is booming not just here in the U.S. but abroad – it only felt right to go international this week and speak with Maor Ben Ishay. Maor is based in Israel and has been at the forefront of the country’s tech and CS scene for about a decade now. He’s currently the VP […]

Why Active Listening Is Critical to Customer Success With Rob Schmeltzer

The truth is, we’re just coming out of the Wild West days of customer success – and Rob Schmeltzer doesn’t mind that one bit. Rob – who is the vice president of CS at Reciprocity, Inc., after previous stops leading customer success at Segment and DocuSign – loves that the industry’s best practices aren’t set […]

Going The Extra Mile for Customer Success with Divvy’s Jason Hainsworth

Resilience is a skill – and Jason Hainsworth knows that about as well as anybody. Jason is the VP of customer success and account management at Divvy, a FinTech company that offers a spending and expenses management platform for businesses. (Divvy was bought by Bill.com last year for $2.5 billion.) He jumped into customer success […]

How to Make Your Meetings Count With CS Expert Rachel Provan

Rachel Provan is the creator Provan Success, a Customer Success leadership coaching firm, where she helps new CS leaders develop their strategy, team leadership, and mindset skills so they can build revenue-generating CS departments while maintaining work/life balance Let’s just say what we all already know: most weekly team meetings are boring.  And a big […]

Meet the Team : Javi Mattos

A little about me Javier Mattos My name is Javier. I am 30 years old and am from Rosario, Argentina. In my spare time I like to watch movies and TV shows, play video games and spend time with my family and friends. Also, I played field hockey for 22 years (check out the picture […]

Why the Customer Eats First With Blueshift’s Todd Ilberg

When it comes to great customer success leaders, Todd Ilberg tops the list. Todd Illberg joined Blueshift, a San Francisco-based startup that helps brands deliver timely and relevant connected experiences across all customer interactions, as its VP of customer success and solutions last December; the company is currently valued up to $500 million by Crunchbase. […]