UpdateAI - AI Notetaker For Customer Facing Teams

Transform customer conversations into valuable insights

The leading AI notetaker and customer intelligence platform for every

customer-facing SaaS team.

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Works with

4.9/5

Trusted by over 2,000 customer-facing teams

Capture the essence of your customer interactions and save hours per week

We liberate teams from time-consuming and tedious pre and post-call admin work, allowing them to concentrate on what matters the most — their customers.

LIMITED: Get UpdateAI note-taking free forever.

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The Challenges of

Customer Conversations

The Challenges of

Customer Conversations

The Challenges of

Customer Conversations

Pre and Post-Meeting Drudgery

Juggling back-to-back meetings? Accumulated call notes turn into late-night work marathons.

Focus Fatigue

Manually taking notes may aid memory, but it compromises your ability to truly listen and engage during meetings.

Overlooked Red Flags

Less seasoned team members often miss subtle signs of customer dissatisfaction, usually due to a too-optimistic outlook.

The Customer Echo Chamber

Customers find themselves repeating the same issues because information isn’t effectively shared across your team.

Fragmented Insights

Marketing and Product teams could glean valuable customer insights from meeting recordings, but the time-consuming process usually means they won’t.

Why Gong.io falls short
(according to converted customers)

Lifecycle Limited

Gong is engineered for Sales, not for an integrated post-sales strategy that benefits every department.

Manager-Centric, Not User-Focused

Gong aims to train managers, not to streamline tasks for the people actually on the calls.

Keyword ≠ Context

Gong's keyword tracking misses the nuance. A 'competitive mention' isn't always a red flag—it could be a diss at your competitor.

Budget Bloat

Gong's pricing reflects a Sales-focused model filled with forecasting tools, not lean efficiency suited for tight budgets.

Get Started with UpdateAI

in Just 3 Simple Steps

Get Started with UpdateAI

in Just 3 Simple Steps

Create a free account, link your Zoom and calendar, and set up your team workspace.

Engage & Record

Our fine-tuned AI will generate industry-best meeting notes for you.

View Sample Meeting Notes >>

Analyze & Act

We identify and visualize your churn risks and product feedback trends.

View Sample Insights >>

Why thousands of customers

💖 love UpdateAI

Why thousands of customers

💖 love UpdateAI

Read G2 reviews >>

UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call.
Federico D.
The Smart Recaps™️ are game-changing --both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls. [...]
Jenny C.
UpdateAI does all the work for us when we are engaging with our customers. It allows us to be present and engaged in the conversation while taking reliable notes behind the sceens. [...]
Kristi F.
As an EA supporting two of the largest orgs in the company I'm hard pressed for bandwidth to attend every meeting, type up notes and send out action items that are crucial to our business.[...]
Jessica T.
UpdateAI gives me time back in my day and helps me focus on what matters. I must pay full attention to my customers and what they say in meetings. Taking notes while on the call gets in the way [...]
Guy R.

They literally save me hours of follow-up time after back-to-back meetings. They break it down for me in very clear sections so I can focus on what's happening in the call & don't lose myself [...]
Stijn S.
I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients.
Keri L.
The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing.
JB H.
Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and [...]
Jane K.
I really like how I can really interact with my clients in the call without having to take my own notes. I can use keywords for action items and follow-up tasks. [...]
Kolani F.

4.9/5

SMBs and Enterprises are saving valuable hours every week. When will you?